Booking a ride with your Eder app is easy. Login to your Eder App using your registered phone number or email ID. (Don’t forget to Create an Account if you’re a first timer) - Set up your pickup and drop off locations - Choose the car type you want. - Confirm your booking. That’s it, your ride is booked. We’ll send your booking confirmation to your App screen. You’ll be able to view your ride details, cab location on the map, and the time your driver will take to pick you up on the Pickup Arriving screen.
To ensure our driver doesn’t miss you, your pick-up location needs to be precise before you confirm your booking. To set up your pick-up location, make sure your phone’s GPS is switched ON. This allows the app to automatically select your current location. You can also perfect your pickup location by entering your location in the search bar on top of the screen.
Equally, it’s important that we have your correct drop-off location to get you there quickly and at the right fare estimate. You can enter your drop-off location in the search bar on top below the pickup address section.
You can save your preferred location in the Favourites. Save your frequently used location as favourite by entering an address and giving it a name in the favourite section. Now you don't need to manually enter the address when you book rides, simply, select your preferred location from Favourites.
You can find your gift cards lists in the Gift card section They’ll be automatically available for use when you click Redeem Gift code while making a booking. Simply select from the codes available in your account and it’ll be automatically applied to your ride. At the end of the trip, you can check the discount applied on your total fare in the invoice sent to your registered email ID.
You can track your cab once your booking is confirmed. You’ll be able to see your cab’s location on the map and the time it takes for the driver to pick you up. You can also track your cab from the Your trips section in your Eder app menu. All you need to do is to select your upcoming ride and click follow.
You can pay for your trips with your Credit/Debit card. Simply add it to your Eder account. Select Payment methods from the Eder app menu - Click on Add/ Edit a Credit/ Debit card - Enter your card details and click Save Card
To ensure that all your trips are convenient, safe and comfortable, we have emoji rating system in place for each ride. You can rate drivers based on Behaviour and Driving Skills, Quality of Service, and Car Cleanliness. We use this to assess the drivers we work with and improve your rider experience.
We recommend entering your exact pick-up and drop-off locations to make your travel hassle-free. You can always check on your Eder app if the drop-off location is within the Operating distance. All you need to do is Enter your drop-off location. - Select your desired location from the suggested locations. - Check the message displayed on your Eder App screen. If the drop location is outside the operating distance, you will see the message on the screen stating “the destination address is outside of our operating distance”
We offer Eder Traveller, quality assured, private hire vehicles with set fares when you book for up to 4 people. Eder Plus, Larger, private hire vehicles with set fares when you book for extra luggage or up to 6 people. Eder Executive and Eder Premium with set fares for luxury and more comfortable cars.
We use a Tariff Card to display our fares so it’s clear to both riders and drivers. Please check our current Tariff Card on the rates section of our website.
Double tap the cab category icon (e.g. Traveller or Plus) in the Eder app to find out the per mile charge of that category.
Enter the destination address and choose the cab category to check the estimated Total Fare for your ride. Please note- the estimated total fare for your ride may vary due to traffic conditions or any variation in distance travelled.
The total fare for your Eder ride is calculated by adding the following: Base Fare - A flat fare charged up to a distance or for the first few miles - Distance Fare - The fare charged per mile travelled. Depending on the city, the rate/mile may vary after a threshold distance or an extra charge may be applicable after a particular distance. - Ride Time Fare -The fare charged on the total time duration of the trip from pick-up time to drop- off time. This also includes driver waiting time before the trip starts, wait time in traffic or at traffic signals during the ride. - Peak Pricing (if applicable)-Peak pricing is applied on standard fares depending on the time of booking. It is not a fixed charge and varies as per the demand for cabs in your area. - Airport Charges (if applicable)- A surcharge fee may be charged for airport pickup and drop (depending on the city.) - Toll and Parking Fee (if applicable) - Taxes (as per the taxation rules) Note - Base Fare, Distance Fare, and Ride Time Fare may vary depending on the demand for cabs during that time and the cab category selected. We’ll let you know about any fare increase before you confirm your booking if applicable.
Peak Pricing is an additional charge applied when the demand for cabs is higher than the number of cabs available near your location. A variety of factors such as rush hour, weather conditions, or local events can cause a rise in demand for cabs which may result in peak pricing being applied on your ride. Peak pricing is not a fixed charge and varies depending on the demand for cabs. For example, If the peak pricing applicable on your booking is 1.2x then your total fare will increase by 1.2x. We’ll always keep you informed if peak pricing is applicable on your ride before you confirm a booking.
Cancellation fee is charged to compensate drivers for the time, effort and fuel spent while trying to reach a pick-up location. You may be charged a cancellation fee if your booking request is cancelled 5 minutes or later after a driver accepts the booking request or if the driver has already arrived at the pick-up location. We may also charge a cancellation fee if a driver cancels the booking after waiting at your pick-up location for more than 5 minutes. However, we won’t charge a cancellation fee if the driver is delayed in reaching the pick-up location by more than 5 minutes from the shown ETA. Please note cancellation fee amount and free cancellation time frame may vary depending on your city and the cab category selected. For taxis, local council hackney carriage rates may apply. Cancellation fee if charged will be taken from your normal payment card at the time of cancellation.
Eder club is Eder’s loyalty program that allows you to earn points for every ride you take on Eder. When you sign up to ride on Eder, your club account is created, and some points will be credited to your account. You can use points earned towards rides on Eder.
Your safety and comfort are our top priority. We have strong safety features and policies in place to make your ride safe, comfortable and reliable. If you have any concerns regarding your safety, please let us know by contacting the customer support and we will investigate it immediately.
Your safety and comfort are extremely important to us. We have strong safety measures. We mask your mobile number at the driver's end to ensure your privacy. You can also track the ride in real-time and share your location with your loved ones.
If you think you’ve been wrongly charged a cancellation fee, we would be happy to help. Click Your Rides in the Eder app menu and follow the steps below: - Select the disputed ride. - Tap the Feedback button. Select I would like a refund from the listed issues. - Tell us more about your problem and click send. We’ll investigate it and get back to you as soon as possible.
While registering, please select your signup country and enter the mobile number that you would like to use to book an Eder ride. You will receive an OTP on your phone to verify your mobile number. Next, enter the details such as your name and email to create an Eder account. Once you've filled in all the details, click Register button.
Please click on Forgot Password? link on the screen to reset your password. We’ll send a password reset link to your registered email ID. Use the link to reset your password. - On the ‘Set password’ screen, enter a new password. Please note your new password should be a minimum of eight characters with a combination of alphabets and numbers. Please re-enter your new password to verify and confirm.
You can change your Eder account password from your app on the edit account section. Please click the edit account option and tap on password to change the password. You’ll be asked to enter your current password before you can create a new one. Please enter your new password (minimum of 8 characters with a combination of alphabets & numbers). Please confirm your new password and save to update your password.